一、与客户联系了解需求?

1、 Contact customers to understand their needs

通过电话、微信、官网留言等多种渠道与客户建立联系。沟通时，详细询问客户的穿着场景，是商务正装、婚礼礼服，还是休闲日常穿搭；了解客户的风格偏好，如简约现代、复古优雅、潮流街头等；记录客户对服装的特殊要求，像面料材质偏好、颜色禁忌、特殊装饰需求等。同时，了解客户的预算范围、期望交付时间，为后续服务奠定基础。?

Establish contact with customers through various channels such as phone, WeChat, and official website messages. When communicating for the first time, inquire in detail about the client's dressing scene, whether it is business attire, wedding dress, or casual daily wear; Understand customers' style preferences, such as simple and modern, retro and elegant, trendy streets, etc; Record customers' special requirements for clothing, such as fabric material preferences, color taboos, special decoration needs, etc. At the same time, understanding the client's budget range and expected delivery time lays the foundation for subsequent services. ?

二、销售人员上门商谈?

2、 Sales personnel come to negotiate on-site

根据前期收集的信息，销售人员携带面料样本册、款式图册、定制案例图等资料，预约上门拜访。面对面交流时，结合客户需求，介绍公司定制服务的优势，如精湛的工艺、丰富的面料选择、个性化的设计服务。展示不同面料的质感、特性，讲解不同款式在版型、剪裁上的特点，解答客户在、制作周期、售后等方面的疑问，提供的定制建议。?

Based on the information collected in the early stage, sales personnel bring fabric sample books, style catalogs, customized case pictures and other materials to make appointments for on-site visits. During face-to-face communication, based on customer needs, introduce the advantages of the company's customized services, such as exquisite craftsmanship, rich fabric selection, and personalized design services. Display the texture and characteristics of different fabrics, explain the characteristics of different styles in terms of pattern and cutting, answer customers' questions about price, production cycle, after-sales service, etc., and provide professional customization suggestions. ?

叁、针对行业介绍，初步达成方案，采选面料?

3、 Based on the industry introduction, a preliminary plan has been reached to select fabrics

针对客户需求，详细介绍不同面料在各类服装中的适用性。例如，商务正装羊毛、羊绒等挺括、质感好的面料，能展现形象；婚礼礼服可选择缎面、蕾丝等华丽面料，凸显浪漫氛围。同时，根据客户预算，提供不同品质、价位的面料选项，并说明面料的优缺点。在介绍过程中，帮助客户初步确定服装款式、版型，如西装的单排扣或双排扣设计、礼服的鱼尾或 A 字裙摆等，形成初步定制方案。?

Provide a detailed introduction to the applicability of different fabrics in various types of clothing based on customer needs. For example, business attire recommends stiff and high-quality fabrics such as wool and cashmere, which can showcase a professional image; Wedding dresses can be made of luxurious fabrics such as satin and lace to highlight a romantic atmosphere. At the same time, based on the customer's budget, provide fabric options of different qualities and prices, and explain the advantages and disadvantages of the fabrics. During the introduction process, help clients preliminarily determine the clothing style and pattern, such as the single or double breasted design of suits, the fishtail or A-line skirt of dresses, etc., to form a preliminary customized plan. ?

四、设计师为您设计出满意的款式图?

4、 The designer has designed a satisfactory style image for you

设计师依据初步方案和客户提供的细节要求（如独特图案、个性化元素），结合时尚趋势和客户身材特点，进行款式图设计。设计过程中注重服装的整体协调性、舒适度与美观度，如优化西装的肩部线条、调整礼服的腰线位置。设计初稿完成后，与客户进行多轮沟通，根据客户反馈意见，对款式、细节进行修改完善，直客户对款式图完全满意。?

Professional designers design style graphics based on preliminary plans and detailed requirements provided by clients, such as unique patterns and personalized elements, combined with fashion trends and client body characteristics. During the design process, attention is paid to the overall coordination, comfort, and aesthetics of the clothing, such as optimizing the shoulder lines of the suit and adjusting the waistline position of the dress. After the initial design draft is completed, multiple rounds of communication will be conducted with the client to modify and improve the style and details based on their feedback, until the client is completely satisfied with the style drawings. ?

五、提供正式报价单?

5、 Provide a formal quotation

根据确定的款式、面料、工艺复杂度、制作数量等因素，制定详细的正式报价单。报价单清晰列出面料费用、设计费用、制作工艺费用、人工费用等各项明细，确保透明。同时，附上服装制作周期、交付方式、付款方式等相关说明。发送报价单后，安排专人与客户沟通，解答疑问，协商优惠（如批量定制折扣），推动合作达成。?

Develop a detailed formal quotation based on factors such as the determined style, fabric, process complexity, and production quantity. The quotation clearly lists various details such as fabric cost, design cost, production process cost, labor cost, etc., to ensure price transparency. At the same time, please attach relevant explanations such as clothing production cycle, delivery method, payment method, etc. After sending the quotation, arrange a dedicated person to communicate with the customer, answer price questions, negotiate price discounts (such as bulk customization discounts), and promote cooperation. ?

六、认可方案后，签订合同?

6、 After approving the plan, sign the contract

客户认可报价单和设计方案后，双方签订正式合同。合同明确双方权利义务，包括服装款式、面料、尺寸、数量、、交付时间、交付地点、验收标准、售后服务条款、违约责任等。合同签订前，法务团队严格审核合同条款，保障双方权益。签订过程中，专人协助客户完成签署流程，确保合同顺利签订。?

After the customer approves the quotation and design proposal, both parties sign a formal contract. The contract specifies the rights and obligations of both parties, including clothing style, fabric, size, quantity, price, delivery time, delivery location, acceptance criteria, after-sales service terms, breach of contract liability, etc. Before signing the contract, the legal team rigorously reviews the contract terms to safeguard the rights and interests of both parties. During the signing process, a dedicated person assists the client in completing the signing process to ensure the smooth signing of the contract. ?

七、套码及量身（套码适用于大批量人员定做，量身适用于身材特殊人员定做）?

7、 Matching and Tailoring (Matching is suitable for mass customization of personnel, Tailoring is suitable for customization of personnel with special body shapes)

对于大批量团体定制订单，采用标准化套码流程。参照国际或国内通用尺码标准，结合客户提供的人员信息，准备相应尺码样板。同时，对特殊体型人员进行单独量身，测量肩宽、胸围、腰围、臀围、袖长、裤长等关键尺寸，记录特殊体型特征（如高低肩、挺胸等），为后续制作提供精准数据。?

For large-scale group customization orders, a standardized coding process is adopted. Prepare corresponding size samples based on international or domestic common size standards and personnel information provided by customers. At the same time, individuals with special body types are individually measured for key dimensions such as shoulder width, chest circumference, waist circumference, hip circumference, sleeve length, and pants length, and special body characteristics (such as high and low shoulders, chest extension, etc.) are recorded to provide accurate data for subsequent production. ?

八、车间批量生产为您精工制作?

8、 Batch production in the workshop is meticulously crafted for you

生产车间依据订单要求和测量数据，进行制版、裁剪、缝制等工序。制版师根据客户尺寸和款式要求，制作精准的服装版型；裁剪师傅严格按照版型进行面料裁剪，确保裁片尺寸准确；缝纫工人运用精湛工艺，进行服装缝制，注重细节处理，如西装的驳头工艺、礼服的裙摆处理。每道工序设置质量检验环节，严格把控生产质量，确保成衣符合设计和品质要求。?

The production workshop carries out processes such as plate making, cutting, and sewing based on order requirements and measurement data. The pattern maker creates precise clothing patterns based on customer size and style requirements; The cutting master strictly cuts the fabric according to the pattern to ensure accurate size of the cut pieces; Sewing workers use exquisite craftsmanship to sew clothing, paying attention to details such as the hem of suits and the hem of formal dresses. Each process is equipped with a quality inspection link to strictly control the production quality and ensure that the finished garments meet the design and quality requirements. ?

九、加工完毕后为客户送上满意的服务?

9、 Provide satisfactory service to customers after processing

成衣制作完成后，进行整烫、质检、包装。整烫师运用合适的温度和压力，使服装线条更挺括、外观更平整；质检人员对服装进行检查，包括尺寸、做工、面料瑕疵等，确保无质量问题。采用防尘袋、礼盒等合适包装，保护服装在运输过程中不受损。安排物流配送，提供物流跟踪服务，及时告知客户服装运输状态和预计送达时间。?

After the finished garment production is completed, it undergoes ironing, quality inspection, and packaging. Professional ironing technicians use appropriate temperature and pressure to make clothing lines more firm and appearance smoother; Quality inspectors conduct a comprehensive inspection of clothing, including dimensions, workmanship, fabric defects, etc., to ensure that there are no quality issues. Suitable packaging such as dust bags and gift boxes are used to protect clothing from damage during transportation. Arrange professional logistics delivery, provide logistics tracking services, and promptly inform customers of the transportation status and expected delivery time of clothing. ?

十、验货及付款?

10、 Inspection and payment

客户收到服装后，按照合同约定进行验货。公司安排售后人员协助客户，解答验货过程中的疑问。若发现尺寸不合适、做工瑕疵等问题，立即启动售后流程，提供修改、重做服务，直客户满意。验收合格后，客户按合同约定付款方式和时间完成付款，公司财务确认款项到账，提供发票和收款凭证。?

After receiving the clothing, the customer will inspect it according to the contract agreement. The company arranges after-sales personnel to assist customers and answer questions during the inspection process. If any problems such as inappropriate size or workmanship defects are found, the after-sales process will be immediately initiated, and free modification and redo services will be provided until the customer is satisfied. After passing the acceptance inspection, the customer will complete the payment according to the agreed payment method and time in the contract. The company's finance department will confirm the receipt of the funds and provide invoices and payment vouchers. ?

十一、完善的售后服务（质量、服务跟踪与信息反馈）?

11、 Comprehensive after-sales service (quality, service tracking, and information feedback)

建立长期售后服务体系，服装质保期内，如出现质量问题（非人为损坏），维修、更换。定期回访客户，了解服装穿着体验、满意度，收集意见建议。针对客户反馈，及时优化服务流程、改进制作工艺，不断提升定制服务品质，保障客户订单的忠实执行，承担订单规定的质量责任。

Establish a long-term after-sales service system. During the clothing warranty period, if there are quality problems (not caused by human factors), free repairs and replacements will be provided. Regularly visit customers to understand their clothing wearing experience and satisfaction, and collect opinions and suggestions. In response to customer feedback, timely optimize service processes, improve production processes, continuously enhance customized service quality, ensure the faithful execution of customer orders, and assume quality responsibilities as stipulated in the orders.

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